EXACT same problem earlier this autumn. Placed an order, followed up with an email. Both times I explicitly wrote "Please do not complete order until you have calculated it and I have approved shipping charges" (almost every other site will calculate shipping for you, no matter how complex). Received an invoice a few days later showing my credit card had been billed for the items I'd queried/"begun" ordering. And the one item that I really needed was not included--it still appeared on the website as "available" but on the invoice as "out of stock". Shipping cost was higher than most--for a 3-pound ORM-D package, shipping was $20.47. Ok, I'd live with that if the product that I primarily wanted had been in stock. On top of that, I was billed a $3.85 "box charge". Uhh....what??? And to boot, they billed an additional 3% of the total order, including shipping costs, as a "Processing fee". Ridiculous. Just raise your product prices 3% instead of nicking customers with nonsensical add-on charges.
My emails went unanswered though I did receive an autoreply from Dianne Purrington that included a phone number. I will provide it to you if you PM me. I spoke with her and asked her to cancel my order and refund my payment--I had not been provided a tracking number and she wouldn't (couldn't? don't remember) confirm whether the package had been sent (it had not). Two weeks went by and no package arrived. No email queries were returned, and Diane was no longer answering her phone. Interestingly, my final email informed her that I intended to have charges returned by Visa as potentially fraudulent billing (money paid, no product, no communication). No answer. So I reversed the charges. A week later I received the package, which had been mailed out the day after my notice that i was reversing charges.
Never got another email, bill, or phone call. Felt bad that I'd received $30 in chems and not paid, but not that bad given the headaches I encountered.
No, I will not take a chance with this company again. I wish them the best, and hope they get their act together. I know they had a tough run, perhaps undeserved, with their legal injunction. Still, what I consider a demonstrated lack of professionalism means is a deal breaker. There are sufficient competing business who provide top-notch customer service and decent products for reasonable prices--FW Cookbook is reliably excellent, with fair prices; Dixie has some super hot Indian Al for perhaps best pricing outside of shared bulk purchases or a meet; cannonfuse has plenty of tidbits, and Caleb & Sarah have spot-on customer service for quality tooling, tubes and other products, to mention only a handful of the excellent vendors that remain available.
Just my experience and my 2-cents worth. I very much wish that I was able to write a rave review about these folks, but am not...